This section includes procedures for Dispatchers, Driver Managers and Planners.
The dispatcher's job is to schedule drivers to pick up and deliver loads to customers or vendor. Dispatchers are also responsible for keeping records, monitoring driver daily logs for errors or violations and monitoring drivers' working hours and equipment availability. Another part of the job is knowing the weather of all your drivers' locations in order to flag potential issues. There are numerous computer programs to aid dispatchers in their job, but much of the work requires good intuition and knowledge of the industry.
The Driver Manager job is to do the same functions as a dispatcher and the most important goal for a Driver Manager is to manage the daily needs of each individual driver to make sure they are meeting the company requirements. We expect DM's to go out of their way to help each driver with anything that they may need in order to be successful with the company.
the Planner's job is to...