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Planner Expectations

Overview: Overall management of freight zones in the most efficient and profitable way for everyone involved.

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  • Make sure all drivers are pre-planned. 

    • All drivers should have at least one load preplanned on them, if not two. 

    • Ensure the driver has the HOS to complete the loads

    • If there is urgency in the next load, alert the DM immediately of the preplan

    • If there are any concerns about the preplan being on time, alert Customer Service and the DM immediately

    • Review all RDO’s to make sure drivers receive appropriate home time

    • View the previous load history so we offer a variety of lanes.  Ie a driver has only been on short routes for the last 3 days; we need to get him on a longer run to get him more miles.  

    • Listen to DM / Driver concerns with an open mind. 

    • Be a positive leader and help solve the issue.

  • Manage Trailer Pools for all Customers

    • Ensure Customers have the proper amount of trailers at all times

    • If trailer pool gets off for some reason, come up with a resolution immediately and communicate with Customer Service

    • Communicate any trailers needing maintenance to Customer Service and TruckTrailer Issues immediately for repair

  • Tractor/Trailer Breakdown – Load Recovery

    • Confirm the Customer Service Rep is aware of the breakdown as soon as the issue is known.

    • Any breakdowns must have a recovery plan to ensure the fastest delivery before the planner leaves for the day.

    • Communicate with both DM’s on recovery plan, along with After Hours tracking if necessary.

  • Eliminate deadhead miles on Company tractors and limit as much as possible for Owner Operators.

  • Maximize HOS (14 on duty, 11 driving)

  • Maintain company tractor deadhead below 10%

  • Meet Customer expectations, while having an internal goal of OTP & OTD at 99% or above

  • Promote a culture of Safety before anything.  No load is so important that it must be run unsafe or illegal.  The driver’s most important stop they make every day is the one where they stop to end their shift safely. 

  • Comply with all DOT & FMCSA regulations. 

  • Communicate with Customer Service, Operations Manager & Sales if there are capacity issues (under/over booked) or any other Customer or freight related issues.

  • Integrity & Respect

    • Be honest in all interactions

    • Follow through on commitments

    • Enforce company policies & guidelines

    • Listen to opinions and concerns with an open mind

    • Interact professionally and productively with drivers, peers & leaders.  Regardless of how a driver acts, we must always speak to our employees in a professional manner.

  • Actively reach for and attain operational goals

    • 550 miles per day

    • 2750 miles per week

    • 11000 miles per month

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