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Dispatcher Training Schedule

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Week One

Training Day 1 Checklist
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  1. Introduction to Dispatching
  2. Driver Manager Expectations
  3. Daily Schedule
  4. Hours of Service
  5. Terms & Definitions
  6. Time Zones
  7. Military Time
  8. Customer List/Priority Loads
  9. Company Directory
  10. Phone Procedure
Training Day 2 Checklist
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  1. Breakdown Procedure
  2. Breakdown Pay
  3. Accident Procedure
  4. Trailer Damage Procedure
  5. Compensation & Reimbursement
  6. Home Time & Mile Goals
  7. Service Failures/Late Loads
  8. Bill of Lading
  9. Weight Limits
  10. Tandems
Training Day 3 Checklist
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  1. Produce Quick Reference Guide
  2. Loading Produce Driver Procedure
  3. New Mexico & Oregon Permits
  4. Rejected Loads
  5. Weather Delays/Updates
  6. Passdown Email
  7. Email Format to the Customer
  8. Blue Beacon Locations
  9. Fueling Locations
  10. DOT Websites for Traffic
  11. Tractor & Trailer Numbering
  12. Truck & Trailer Washes
Training Day 4 Checklist
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  1. Broker/Local Loads
  2. Early/Late Arrival Request
  3. Temperature Requirements
  4. Intelliset
  5. APU Regeneration
  6. Workflow Guide
  7. Geo-Fencing Trailers
  8. PC Miler Overview
  9. Outlook
  10. McLeod Overview
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Training Day 5 Checklist
  1. Review, Quiz, Revisit & Practice

Daily Quizzes and Weekly Test.

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Day 1 Quiz

Day 2 Quiz

Day 3 Quiz

Day 4 Quiz

Week 1 Test

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Day 6 Quiz

Day 7 Quiz

Day 8 Quiz

Day 9 Quiz

Week 2 Test

Certification Test

Week Two

Training Day 6 Checklist
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  1. McLeod Comment Types
  2. McLeod Shortcuts
  3. Dispatch Manager Screen Overview
  4. Tracking Deliveries
  5. Check Call Procedure
  6. Check Call Format
  7. D1 Messages
  8. Sending Load Sheets
  9. Checking Drivers In/Out of Deliveries
  10. Checking Drivers In/Out of Pick Ups
Training Day 7 Checklist
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  1. Checking Out Hutchinson, KS In/Outbound Lanes
  2. RDO's
  3. PTA's
  4. Rapid Alerts
  5. Dispatching Preplans
  6. Dispatching The Load
  7. Directions
  8. TCH Wire Procedure
  9. TCH Wire Voiding Procedure
  10. Load Lock Advance Request
Training Day 8 Checklist
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  1. Drop & Hook Trailers
  2. Drop Trailer Procedure
  3. Trailer Continuity
  4. Trailer Pool
  5. Y-Splitting Loads
  6. Pre-Assigning Loads
  7. Un-delivering a Load
Training Day 9 Checklist
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  1. Visit/Shadow Sales Department
  2. Visit/Shadow Customer Service Department
  3. Visit/Shadow Safety Department
  4. Visit/Shadow Recruiting
  5. Visit/Shadow Fast Repair Shop
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Training Day 10 Checklist
  1. Review, Quiz, Revisit. & Practice
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