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DRIVER MANAGER EXPECTATIONS

Overview:

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The most important goal for a Driver Manager is to manage the daily needs of each individual driver to make sure they are meeting the company requirements. We expect DM’s to go out of their way to help each driver with anything that they may need in order to be successful with the company. The Driver Manager must always call our drivers back with information or respond to any questions that they may have.

 

Office Etiquette:

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Driver Managers must maintain a level of professionalism at all times. Regardless of how the driver acts, we must speak to them and our employees in a professional manner at all times. Profanity will not be permitted at any time.

 

Documentation:

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Driver Managers must document all issues under the profile using the correct codes. It will be your responsibility to make sure that all information is documented correctly. Stop notes must be entered when requesting new appointments or any other type of communication with customer service.

 

Mileage:

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Driver Managers must keep track of every company driver’s miles and ensure that they are meeting their minimum monthly requirement of 10,000 miles a month.

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Driver Profiles:

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It will be the Driver Manager’s responsibility to document and set up meetings with the Operations manager and HR to discuss any issues that acquire attention. For example, if driver has 3 or more late loads or company violations, it will be your responsibility to document these issues and discuss them with the appropriate staff member.

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Always start your shift by checking the loads that are in RED (showing late)

 

Overview:

​The most important goal for a Driver Manager is to manage the daily needs of each individual driver to make sure they are meeting the company requirements. We expect DM’s to go out of their way to help each driver with anything that they may need in order to be successful with the company. The Driver Manager must always call our drivers back with information or respond to any questions that they may have.

 

Office Etiquette:

​Driver Managers must maintain a level of professionalism at all times. Regardless of how the driver acts, we must speak to them and our employees in a professional manner at all times. Profanity will not be permitted at any time.

 

Documentation:

​Driver Managers must document all issues under the profile using the correct codes. It will be your responsibility to make sure that all information is documented correctly. Stop notes must be entered when requesting new appointments or any other type of communication with customer service.

 

Mileage:

​Driver Managers must keep track of every company driver’s miles and ensure that they are meeting their monthly requirement of 11,000 miles a month.

 

​Driver Profiles:

​It will be the Driver Manager’s responsibility to document and set up meetings with the Dispatch manager to discuss any issues that acquire attention. For example, if driver has 3 or more late loads or company violations, it will be your responsibility to document these issues and discuss them with the appropriate staff member.

Unloading - just monitoring that any rejections /Detention/Layover/Shortage/Overage are attended to ASAP and the drivers is reported is with the correct information

 

Loading - The Driver Manager should monitor and manage loading issues by making sure CSR is aware of the issues and that we are communicating with our customers and drivers constantly to get out trailer loaded. This will mainly be the driver’s manager's job but the planner is there for support and help if needed. The planners should be aware of the loading issues and be a part of solving and issues if necessary.

Managing trailer pools India Office - this is very important. We must have the right amount of trailers at all times. If for some reason we are short and we let our customer know that we will have a trailer at a certain time it is Harsh’s team responsibility to make sure the trailer is on site before the time we have given our customer.

 

RDO- which is home time now we should try to get the driver that needs to be home on a load with the least amount of stops

 

PTA - Projected time available should be constantly monitor and updated. If driver does not have a PTA there must be a reason in the D1 Message.

 

Answering Phone Percentage

We have a tool that will keep track of all miscalls on each Ext and will be brought to your attention weekly. We need to make sure that every call gets answered, if it’s not pertaining to you then direct the call to the right person.

 

Monitor driver HOS compliance

  1. Using Driver Tech and McLeod

  2. Assist drivers with H.O.S questions when needed.

 

All driver communication and needs

  1. Home time

  2. All workflow and Driver Tech message communication

  3. Provide solutions for any  driver mileage or general complaints

  4. Driver layover/detention compensation

  5.  Monitor Service Failures

  6. Update drivers of any future weather along their routes

  7. Monitor Reefer temperature  according to the customer’s requirements

  8. Getting DVIR’s from the drivers.

  9. Tire Air Pressure report ( at least once a week)

  10. Mile Per Gallon (MPG) Target 7.1

  11. Routes and Fuel Stops

 

Ensure maintenance and routing requests are met

  1. Monitor and route annual truck and trailer inspections to the terminal

  2. Report and Monitor trailer damage and fuel when dropping trailers at Customer locations

  3. Guide and Monitors drivers routing to ensure the least amount of dead head and Out of route miles.

  

Promote positive relationships with drivers and curb driver turnover.

  1. Have open communication with drivers about their feelings toward the company, and understand the needs of the driver.

  2. Hear our any driver compliant and reach out to upper management or recruiting and schedule meetings to solve driver issues or hear out driver suggestions

 

Dispatching The Load

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1. Once you see (from your Driver Management screen) that your truck has been assigned on a load you will Zmit or email the load sheet to the truck and call you driver within 10-15 minutes to ensure that they have received the preplan. (make sure they are not in sleeper) 

 

Confirm all pickup and delivery information:

   1. Pick up time & location: If multiple pickups, make sure you go over all of them with the driver. And add a dispatch comment how many cases and pallets driver will load at each stop. ** PU numbers will be given upon arrival to the PU*

   2. If there is a fill item (balance), you must email customer service and advise how much space/weight driver is going to need to leave for the non-balance pickups and let your driver know.

   3. Delivery time & location: If multiple deliveries, make sure you go over all of them with the driver.

a. Current location

b. Trailer currently being hauled

   4. If the trailer assigned to your truck is due for PM Service, make sure to tell the driver he/she will need to come through the yard ASAP. Then email Fast repair and let them know that your driver has been informed and provide an ETA to the yard.

a. Temperature to pre-cool reefer before the pickup

b. Make sure the reefer is pre-cooled before he/she rolls to the pickup to ensure that the reefer is working correctly, and the product will be ok to roll (if produce).

a. Trailer has been washed out

b. Driver has at least 3 load locks in the trailer

  5. Confirm ALL hot comments in that are noted in the ‘Stops’ tab

  6. Fuel Card is activated – updated with current load number 

  7. Time he/she will be rolling to pick-up and arrival ETA

  8. After you have gone over all load information driver must confirm with the driver that he has hours to pick and deliver on time and document it in the call in.

  9. Make sure that you have documented everything you have confirmed with your driver in the call-ins.

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