Vendor/Shipper Communication:

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Always be courteous, they are serving the same customers we are loading product for. They have the power to hold our trucks up, and not give us accurate information. Always be friendly when speaking or emailing.

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Email:

Rather scheduling an appointment, or trying to confirm an order, always note in Subject line

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Example:

Subject line: Customer name Customer PO# Vendors PU# and reason Loading appointment or dispatch information

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If inquiring in regards to more than 1 order, be specific in your email

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Example:

                Good afternoon,

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Please schedule loading window for the following orders loading on Separate trucks

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1st-PO#168#####-PU#OR0#####...Watsonville 7-9pm

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2nd-PO#168#####-PU#OR0#####...Salinas 5-7pm

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Thank you,

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When emailing to make sure you have confirmed your location of pickup always remembers vendors are human too they sometimes enter wrong pick up’s#. To be sure we are loading the correct order always include the customer PO# with PU#.

 

Customer Communication:

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Please be kind and courteous. Be sure you have exhausted all your resources before we contact them. Be sure you have gathered all your information and names to provide all information to customer so they can just get what you are requesting done.

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Example: LOADING ISSUES

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Subject line: 168##### delayed loading Bolthouse PU#######

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Good afternoon,

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Truck arrived to Bolthouse for 8pm loading appointment. Truck is currently waiting for 20 boxes of Baby carrots per Nancy in shipping. Please could you assist with getting this truck loaded?

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Thank you,

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Example: SHORT PRODUCT

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Subject line: PO-##### Blanc PU####### Short Grapes

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Good afternoon,

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Truck has finished loading 810/849cs 39cs short on red grapes. Per Jose in shipping product was prorated due palletizing. Please advise if truck is ok to roll.

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Thank you,

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Example: DELIVERY DELAY

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Subject line: 168#### possible delivery delay

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Good afternoon,

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We regret to inform you that truck has been delayed at the scale in Texas. Truck is currently being inspected. At this time, we have no further information, but will be sure to keep you updated on the status of this order. We apologize for the inconvenience.

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Thank you,

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