LOADING

 

Delays:

Trucks should be loaded in 3 hours, customer should be notified if truck has not started loading in 2hours of appointment or arrival time. Before emailing customer, be sure to gather all information so customer can get right to the problem and help get truck loaded.

• Reason for delay

• Product availability (what are we waiting for/how much)

• Eta for product

(If shipping is unable to provide information check with vendor/sales)

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Short or Heavy:

Check customer system to be sure counts have not been updated. If short at Balance location and is a full truck…ROLL OUT. If more than 5cs short you must notify customer for instruction. (Except for Whole Foods)

• Be sure to check history notes and emails to see if there are notes in regards to case count issues

Before emailing customer or contacting afterhours. Be sure to gather all information so customer can get right to the issue to quickly help. Always confirm with cooler.

• HEAVY(no balance listed)-provide the gross weight, how much needs to be cut

• SHORT(no balance listed)-what item, eta for product, reason not loaded

 

Added Pickup:

If you have received instruction to add a pick please be sure to get the following information and be sure to call and confirm information provided…always be sure to update customer systems and email according to loading guidelines for each customer. NOTIFY DISPATCH INSTANT MESSAGE AND EMAIL

• Loading location and pickup#

• Case/pallet/weight of added product

• Reason for added pick (if shipper is instructing the driver)

• Name of person adding location (buyer/vendor)

 

Location/appointment/or date changes:

If you receive notification of a location/appointment/ or date change you must notify dispatch if order is loading that day or the next day. Be sure to note in McLeod History notes.

Temp Control:

If Temp instruction are different in load refer to customer temp chart (be sure to check load notes before emailing customer Day CMS should have already confirmed temp control) If still having questions after. Than you may email customer (Kroger temp chart is the best to use)

• Must product is ran 35degrees

• Citrus 38-42degrees

• Peppers 45-48

 

 

 

UNLOADING

 

Delays:

A truck normally should be unloaded in 3 hours, but each customer does have there on rules for receiving Layover or detention for unloading delays…Please be sure to check customer guidelines for unloading delays. The rules for late truck do not apply (you can check on receiving status, but will not receive detention or layover for lat trucks)

Short Product:

Please do not HOLD a truck if empty and BOL’s state short product…please note the following

• Kroger-shipper load and count

• Giant-carrier claim (sometimes)..Taylor product shipper load in count w/seal intact

• Chiquita-shipper load and count (as long as seal is in place)

• Whole Foods-carrier claim (case count should have been confirmed when shipping)

• Safeway-carrier claim (sometimes)

 

Rejection:

If your order receives a rejection, be sure to send an email and an instant message to the Dispatcher “Reminding them do not put the truck in delivery/arrival status the order until we have received disposition and the truck is Empty”

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Quality rejections are rejected to the vendor you have to get disposition from the Vendor/Sales

• Kroger-inspection sheet is given to driver this provides what and how much was rejected, it also give the vendor name to contact. (cc: Fresno office if you need help with getting disposition from Vendor) please note if damage boxes more than 5cs contact Fresno office for disposition (Kroger rule don’t assume it is a carrier claim)

• Safeway-Susan/traffic will send an inspection report referencing the po# that is being rejected this will have vendor and product information…We have to wait for Safeway to give us disposition…Susan/traffic will send a Disposition report that has instruction on what to do with the product after receiving instruction then you may contact the vendor.

• Giant Eagle-rejection information should be noted on truck BOL’s if should say to carrier or to Shipper…if states to Shipper this means to contact the vendor (example: Topco)

 

Damage boxes are normally classified as a Carrier Claim...contact on call for instruction

Kroger doesn’t feel this way if more than 5cs email Fresno for disposition

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