Email customer, in-house dispatch, and Jayvee and Customer Service group

Example: You need pictures, reason for rejection, and copy of BOL item number and description of product.

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Subject in the emails to the following:  truck# customer delivery number/and or DSS# REASON FOR THE EMAIL (DELAYED DELIVERY-SHORT PRODUCT-EARLY DELIVERY REQAUEST-REJECTION)

Kroger if it is a quality rejection the driver will receive and inspection sheet we need that information…this will have case/product/name of vendor/product/and reason for the rejection

 

Safeway: if over the weekend and sometimes early morning(we may not receive notification from the vendor so driver will need to provide…the BOL# cases rejected if it states to the shipper or to the truck/carrier reason for the rejection

 

Whole foods: drivers are not to sign for anything at delivery…they need to contact dispatch if something is placed back on the truck and DO NOT SIGN the BOL’s they need to notify dispatch so we may find out why there is rejected product on the truck

 

Giant Eagle: riser foods/Ok Grocery…need to know case count/were it loaded at/what is the item…does the BOL’s state rejected to shipper or Truck/carrier.

 

Chiquita: they will advise via email if there was an issue with a load after being received (due to this is a drop facility we will never know till receiving advises us)

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