Set up R-com to show each delivery that is made – check to make sure detention and layover pay is entered into system and set up for drivers payroll

 

No Delivery Appointment Set Up

​

• Arrive early – if there is date and 0000 that means there is no appointment

​

​

​

​

​

 

• Customer Service usually gets delivery apt the same day or day after pick up

• Click on load you are reviewing then click call in – check Previous 10 days to check for driver eta

• Click on Arrive Early field you will get dispatch screen then click on order entry

• Check stops for comments on stops

• If no ETA then call driver for ETA

• Once you know eta take screen shot and email DM and email group of customer – example Kroger@xpresscargoinc.com

• Let them know drivers eta and see if they can set apt up for that time

• Go to order entry – then stops and put comment of what you did their

 

 

Check Driver Status of Delivering Loads

​

• Drivers should be driving 500 miles a day – driving 55 mph on average and 10,000 miles per month

   

• To check current day loads –

   

  • Click Filter

  • Days out 0 – order section

  • Days out 0 – tractor section

     

• If status of delivery is Red they are late / If white they have not delivered yet check details below

• Arrive early date if more than one stop is the last stop information

• Last location give you where driver location is

• Click on arrival date and time – then click call in

  • Read Previous 10 days of calling to see status of driver – if status is current then nothing more to do

• If no status click order entry – stops for details

  • Double click pickup for details – check for delay

• Check emails for details on possible problem

• Order entry – check stops for any comments

• Check temperatures – check order entry – Planning comment for special notes

  • If 1 to 2 degree difference do not worry about it – in red there is a problem

  • If there is more or less than that and driver is at shipper or consignee do not worry about it

  • Have dispatcher check with driver if not check with driver and make comments under stop

• Check R-Com for driver status

  • Green truck is rolling

  • Red truck is stopped

  • Grey it is not working

• Update stop with – temp – driver eta

   

• If Grey

   

• Driver has arrived but not checked out yet

   

• Contact driver and find out the following

   

  • Why they did not check out with qualcomm – they are required to process through qualcomm

  • Check out time and date

  • Empty or loaded

  • Drop trailer or not

  • Clean bills

 

Tractor or trailer broke down

​

• Check messages in the tractor or trailer file breakdown puts comment there

• If no comments from the previous day call them

   

Rapid Alert

​

• Set up so when loads are delivered check for loading and unloading detention and layover pay

• Check order entry for billing and unpaid settlement for payroll

• Then click that you viewed so it goes off my report